Privacy Policy

In compliance with Articles 15 and 16 of the Federal Law on the Protection of Personal Data Held by Private Parties and other applicable provisions, as well as its Regulations, we inform you that Ark Urban Spaces, S.A. de C.V.—also known as Ömora, with its address at Plaza de la República No. 55, Suite 101, Colonia Tabacalera, Cuauhtémoc Borough, Postal Code 06030, Mexico City, Mexico—is responsible for the use and protection of your personal data.

To fulfill the purposes described in this privacy notice, we will collect and use the following personal data:

• Identification data: Full name, age, gender, official identification.
• Contact data: Address, telephone number, and email address.
• Payment and billing data: Credit/debit card information and billing details.
• Reservation, preference, and review data: Stay dates, room type, interests, and comments or reviews regarding your stay.
• Browsing data: IP address, browser type, and pages visited on our website.

The personal data we collect will be used for the following purposes (necessary to provide the service you request):

• Reservations and stays: verifying and confirming your identity, processing reservations, managing stays, assigning rooms, and providing services during your stay.
• Payments, invoicing, and billing: processing payments, issuing invoices, and charging your credit/debit card.

Customer service: responding to inquiries, handling requests, resolving issues, and maintaining communication with you before, during, and after your stay.

Additionally, your data may be used for the following secondary or additional purposes:

• Marketing and advertising: sending you information about promotions, special offers, and events.
• Service improvement: analyzing your preferences, conducting satisfaction surveys, and improving the quality of our stays and the overall customer experience.

If you do not wish for your personal data to be used for these additional purposes, please click here and complete the corresponding form.

Declining the use of your personal data for these purposes will not result in the denial of the products and services you request or contract with us.

Please be advised that your personal data may be shared—either domestically or internationally—with the following individuals, companies, organizations, and authorities for the purposes listed below:

• Service providers: companies that assist us in operating our business and ensuring the proper functioning of our services, such as OTAs (Online Travel Agencies), payment processors, marketing companies (*), and IT service providers.
• Authorities: when required by law or court order, to comply with legal obligations and respond to official requests.
• Please note that your consent is required for the transfers marked with an asterisk (*).

You may object to such transfers by sending an email to contact@omorastays.com, clearly stating your objection to the sharing of your data with third parties. If you do not express your objection, we will assume that you have granted your consent.

You have the right to know what personal data we hold about you, how we use it, and the conditions of its use (Access).

You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases if you believe it is not being used in accordance with legal principles, duties, and obligations (Cancellation); and to object to the use of your personal data for specific purposes (Opposition).

These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit a written request via email to contact@omorastays.com, including: your full name and contact information; a clear description of the data in question; and documents proving your identity. You will receive a response within a maximum of 20 (twenty) business days.

You can withdraw your consent, if you have previously given it, for the processing of your personal data.

However, please note that in some cases, we may not be able to fulfill your request immediately or suspend the use of your data, as we may be legally obligated to continue processing it.

Also, please be aware that for certain purposes, withdrawing your consent may mean that we can no longer provide you with the service you requested or that your relationship with us will end.

To learn about the procedure and requirements for withdrawing your consent, please send an email to contact@omorastays.com.

We inform you that our website uses cookies, web beacons, and other technologies to monitor your behavior as an internet user, improve the service we provide, and optimize your user experience while browsing our site. They also help us offer new products and services based on your preferences.

The personal data we collect through these tracking technologies include: browsing time, time spent on our website, sections visited, and previously visited websites.

Additionally, please be advised that the data collected through these technologies will be shared with Google and Meta for advertising purposes.

You can disable these technologies by following these steps:

• Visit our website and go to the “Terms and Conditions” section.
• Click on the “Cookies” subsection.
• Read the warning message regarding cookie deactivation.
• Click the option to activate the cookie deactivation mechanism.

This privacy notice may be modified, changed, or updated at any time due to new legal requirements; our own needs regarding the products or services we offer; our privacy practices; changes to our business model; or other reasons.

We are committed to keeping you informed about changes to this privacy notice on our website: http://omorastays.com.

By providing your personal data, you agree to the terms of this privacy notice. It is understood that you consent to transfers marked with an asterisk (*), unless you explicitly express otherwise.

This privacy notice is subject to the provisions of the Federal Law on Protection of Personal Data Held by Private Parties. Any controversy related to it will be resolved in accordance with the applicable legislation of the United Mexican States and before the competent authorities of Mexico City.