Terms and Conditions of Service

The user or guest (hereinafter, the “Client”) acknowledges that, by making a
reservation and/or using Ömora’s services, the Client expressly and irrevocably accepts and
shall be bound to comply with the provisions contained in these terms and conditions.
This agreement is legally binding pursuant to the Civil Code for Mexico City and all
other applicable laws and regulations governing temporary accommodation and electronic
commerce.
Accordingly, if you do not agree to these terms and conditions, you must refrain
from using the services of Ark Urban Spaces, S.A. de C.V., which also operates under the
trade name Ömora.

The Client may view the services offered by Ömora by searching our website using
criteria such as the type of service, travel destination, travel dates, and number of guests.

Search results are based on the relevance of the criteria used, such as price,
availability, reviews, customer service, cancellation history, popularity, previous trips,
saved listings, Ömora’s requirements (for example, the minimum and/or maximum number
of nights), and more.
The Client may obtain additional information about search results in our Help
Center.
Reservations at Ömora may be made through our website, online accommodation
booking platforms (Online Travel Agencies or “OTAs”), by telephone, or by email.
Confirmation of the reservation is subject to the availability of the accommodation
and payment of the required deposit.
To secure the reservation, payment of a deposit shall be required, the amount and
refund conditions of which will be specified at the time of booking.
Payments will be accepted through our website, Stripe, bank deposits, or bank
transfers.

Rates may change without prior notice, except for confirmed reservations.
All rates are subject to Value Added Tax (IVA) and any other applicable taxes.

A reservation is a limited license to enter, occupy, and use the accommodation.
Ömora reserves the right to enter the accommodation during the Client’s stay to the
extent that: (i) it is reasonably necessary and (ii) it is permitted by applicable legal
provisions.
If the Client remains in the accommodation after the check-out date, Ömora may
require the Client to vacate the accommodation, in all cases in accordance with applicable
law, and may impose reasonable penalties for an extended or late stay.
The Client and the Client’s companions may not exceed the maximum number of
guests permitted in each of the rooms or accommodations.
Ömora shall not be liable for any loss of or damage to Clients’ personal belongings
or luggage within its facilities, subject in all cases to the applicable provisions of the Civil
Code for Mexico City.

Reservation cancellation policies vary depending on the rate selected and the
season.
Clients are advised to review their reservation confirmation for the specific terms
and conditions applicable to their booking.
In general terms, cancellations must be requested at least 7 days in advance to avoid
additional charges.
If the Client cancels a reservation, Ömora may deduct any expenses or costs it has
incurred.

If a reservation is modified, the Client shall be required to pay any additional
charge, rate difference, or associated tax specified by Ömora. All modifications are subject
to availability.
If the Client fails to show up on the check-in date without prior notice, the Client shall not
be entitled to a refund of the deposit paid, and may even be required to pay the full cost of
the stay.

Ömora reserves the right to cancel reservations in cases of force majeure or
unforeseen circumstances, without any liability whatsoever on its part.

• Check-in: Check-in is available from 3:00 p.m.
• Check-out: Check-out must be completed no later than 11:00 a.m.
• Late check-in or check-out: Subject to availability and may incur additional charges.

• Conduct: Clients must maintain respectful conduct toward other guests and Ömora
  personnel.
• Noise: Clients must avoid making excessive noise, especially during nighttime
  hours.
• Pets: Only 1 (one) pet per Client will be accepted in apartments with a
  terrace, and the pet must be small. A pet is considered small if it does not
  exceed 10 kg.

Additional Cost: A fee of USD 80 per pet, per stay will apply.
Owner’s Responsibility: The pet owner is responsible for its behavior and for any
damage it may cause to furniture, facilities, or third parties.
Damage Assessment: If the pet causes damage, the cost of repair or replacement of
the affected property will be assessed. The pet owner agrees to cover such cost.
House Rules: Pet owners must comply with the establishment’s house rules,
including keeping pets on a leash at all times when outside the room or in
common areas and promptly disposing of pet waste.
Restrictions: The establishment reserves the right to restrict the admission of certain
breeds or types of pets, or to request the removal of a pet in the event of
inappropriate behavior.
Release of Liability: The establishment shall not be liable for the safety or well-
being of pets or for any incident involving other Clients’ pets or occurring between
pets and people.

• No smoking: All Ömora facilities are smoke-free. A penalty of USD 500 will apply
  for smoking on the premises.
• Property damage: The Client shall be liable for any damage caused to the property,
  and Ömora reserves the right to charge the costs of repair. To guarantee compliance
  with this obligation, a security deposit of USD 250 will be required.

The Client must observe the rules and must not help or induce others to break or
circumvent them:

• The Client must act with integrity and treat others with respect.
  • Do not lie, misrepresent, or falsely represent anyone, or pretend to be
    another person.
  • Be polite and respectful when communicating or interacting with others.
  • Do not attempt to evade compliance with these Terms.
  • Do not discriminate against or harass other people.
• The Client must not scrape or extract content from, gain unauthorized access to,
  reverse engineer, compromise, or impair the platform.
  • Do not use bots, crawlers, content extractors, or other automated means to
    access or collect data or other content from the platform, or to otherwise
    interact with it.
  • Do not gain unauthorized access to, disable, remove, impair, or attempt to
    circumvent any technological or security measure used to protect the
    platform.
  • Do not decrypt or reverse engineer any software or hardware used to provide
    the platform.
  • Do not take any action that may damage or negatively affect the
    performance or proper operation of the platform.
• The Client must comply with all applicable legal obligations, including the
  following:
  • Know and comply with the laws applicable to the Client’s status as guest
    and client, including civil, commercial, privacy, and data protection laws.
  • If the Client provides another person’s personal information, the Client must
    do so in accordance with applicable law and must be authorized to provide
    it. The Client hereby authorizes Ömora to process such information in
    accordance with the Privacy Notice.
  • The Client and/or Guest may not organize or facilitate unauthorized parties
    or events. The Client shall be responsible and liable for any party or event held during the Client’s reservation that has not been authorized or that
    violates Ömora’s rules.
  • The Client and/or Guest may not use Ömora’s name, logo, registered
    trademark, or trademarks.
  • The Client and/or Guest may not use or register any domain, social media
    username, trade name, trademark, brand, logo, or other source identifier that
    is confusingly similar to any trademark, logo, or brand of Ömora.
  • The Client and/or Guest may not offer or solicit prostitution services, nor
    facilitate or take part in human trafficking.

The Client’s personal information will be processed in accordance with the Federal
Law on Protection of Personal Data Held by Private Parties.
Ömora guarantees the confidentiality and safekeeping of the personal data collected
for the provision of the service, pursuant to the terms set forth in its Privacy Notice.

The agreement between the Client and Ömora reflected in these Terms shall take
effect when the Client accesses the Ömora platform, shall remain in effect throughout the
Client’s stay, and shall terminate when the Client completes the stay in accordance with
these Terms.

Ömora reserves the right to change, at any time, the services it provides, as well as
to add or remove features and functionalities to the Ömora platform, or to change the types
of listings it accepts or permits on the platform, for the purpose of improving or updating its
services, preventing abuse, or responding to legal requirements, among others.
If the Client (i) breaches these Terms or Ömora’s policies or standards, (ii) violates
applicable laws or regulations or the rights of third parties, or (iii) Ömora reasonably
determines that action is necessary to protect itself, its members, or third parties, Ömora
may immediately terminate any agreement with the Client, suspend its services, and/or
terminate its relationship with the Client.

Likewise, Ömora reserves the right, with or without prior notice, to:

• Suspend or limit the Client’s access to or use of the Ömora platform and/or the
  Client’s account;
• Suspend, remove, disable access to, or restrict the visibility of listings, reviews, or
  other content;
• Cancel pending or confirmed reservations.

In the case of minor infractions, or whenever Ömora deems it appropriate, at its sole
discretion, Ömora will notify the Client of the measures to be adopted and will give the
Client the opportunity to resolve the problem. The Client may appeal the actions taken in
this regard by contacting customer service.
Ömora may take any action it deems reasonable to comply with applicable law or
with any order or requirement of a court, law enforcement agency, or other administrative
or governmental authority, including the measures described above.

Ömora reserves the right to modify these terms and conditions at any time. Any
modification shall take effect immediately upon publication on our website.

The Ömora platform uses cookies and similar technologies to improve the user
experience, optimize site performance, and offer personalized content.
By accessing and using our platform, the Client accepts the use of these
technologies in accordance with the following:

• Cookies are small text files stored on your device when you visit the Ömora
  website. They allow the system to recognize you on future visits, improve website
  functionality, and collect information about your preferences.
• The cookies used are:
  • Essential cookies: These are necessary for the operation of the site and
    cannot be disabled in our systems.
  • Performance and analytics cookies: These help us understand how users
    interact with our site, allowing us to improve their experience.
  • Functionality cookies: These allow us to remember your preferences and
    settings in order to offer a personalized experience.
  • Advertising cookies: These are used to display relevant advertisements
    based on your interests and browsing activities.
• The Client may configure their browser to reject some or all cookies, as well as
  delete them at any time. However, disabling certain cookies may affect the
  functionality of the site and limit the Client’s experience on the Ömora platform.
• Ömora reserves the right to modify this clause at any time. Any change will be
  published on the Ömora website and will take effect upon publication.
• For more information on how we use your personal data, please consult our Privacy
  Policy.

For any inquiry, clarification, or request related to these terms and conditions, the
Client may contact us at:

• Email: vdb@cittark.com
• Phone: 5526230803

This agreement shall be governed by the laws of Mexico City.
Any dispute arising from its interpretation or performance shall be resolved by the
competent courts of Mexico City.